Privacy Policy
Effective Date: January 1, 2025
At the Raffi Foundation for Child Honouring, we respect your privacy. This Policy explains how we collect, use, store, and protect your personal information. Please read this Policy carefully to understand our policies and practices for collecting, processing, and storing your personal information.
If you do not agree with our policies and practices, your choice is to not use, access, or request our services, which include allowing you to:
- use our Website (https://raffifoundation.org)
- use, sign up for, or take our online courses
- provide donations to us
- purchase products or services from us
- communicate with us
- send us messages
- sign up for updates or subscriptions
- provide your personal information to us, or
- use or access any of our other services
(collectively, “Services”).
By accessing, using, or requesting our Services, you indicate that you understand, accept, and consent to the practices described in this Policy. This Policy may change from time to time. Your continued use of our Services after we make changes indicates that you accept and consent to those changes, so please check the Policy periodically for updates.
1. Who We Are
This website is operated by the Raffi Foundation for Child Honouring (“we”, “us”, or “our”). Were committed to protecting your personal data and using it responsibly.
Privacy Officer Contact: We welcome your questions, comments, and requests regarding this privacy policy and our privacy practices. For any questions or concerns, please contact us at info@raffifoundation.org
2. What Personal Information We Collect
We collect, use, and store the following information when you access or use our Services:
Your personal information that we can reasonably use to directly or indirectly identify you, including but not limited to your name, mailing address, email address, telephone number, Internet Protocol (IP) address used to connect your computer to the Internet, browser cookies, username or other similar identifier, login details (including username and password), billing, order, and account information, and any other identifier we may use to contact you
Course activity (progress, quiz results, assignments, comments)
Your Website interactions, including the full Uniform Resource Locators (URLs), clickstream to, through, and from our Website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, or any phone number used to call our customer service number
Any other personal information or profile details you provide to u
3. Why We Collect Your Information
We collect, use, store, and disclose your personal information for the following purposes:
- Create and manage your account
- Provide course access and track your progress
- Share updates or respond to your questions
- Collect and process donations or purchases or payments
- Improve our learning environment and Services
- Answer your questions and offer or provide help
- Learn how you or others use our Website and improve our Website or Services
- Provide or manage our Services
- Fulfill the purpose(s) for which you provide your personal information or data
- Fulfill legal, accounting, or reporting obligations, such as to comply with any court order, law, or legal process, including to respond to any government or regulatory request, in accordance with applicable law
- To enforce or apply our terms of use and other agreements, including for billing and collection purposes
- Maintain security records
- Purposes for which we have your consent
- Any other purpose disclosed by us when you provide your personal information
- As otherwise provided in this privacy policy
We also collect, use, and disclose your personal information for any other purpose for which you provide your express consent.
We use different methods to collect your information, including through direct interactions with you when you provide your personal information to us (for example, by filling in forms or corresponding with us by phone, email, or otherwise), and through cookies or automated technologies or interactions as you navigate through our Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies. We also collect your information when you access or use our Services.
4. Consent and Your Choices
By using this Website or submitting your information, you consent to our privacy practices.
You can withdraw your consent at any time by contacting us. Please note that this may affect your access to some Services.
5. Cookies
We use cookies or other automatic data collection technologies to collect your personal information or information about your equipment, browsing actions, and patterns, including:
- Details of your visits to our Website, including traffic data, location data, logs, and other communication data, and the resources that you access and use on the Website
- Information about your computer and Internet connection, including your IP address, operating system, and browser type
The cookies we use include the following:
- A temporary cookie is set when you visit our login page—it disappears when you close your browser
- Login cookies last for two days (or two weeks if “Remember Me” is checked). Logging out removes these cookies
- Display preference cookies last for one year.
6. Embedded Content
Some articles on our site may include embedded content (like videos or social media). These behave as if you visited the third-party site directly.
That means these sites may collect, use, and disclose your personal information, use cookies, and track your activity—especially if you’re logged into those services.
The Website may include links to third-party websites, plug-ins, services, social networks, or applications. Clicking on those links, enabling those connections, or viewing, accessing, or engaging with embedded content may allow the third party to collect, use, or disclose your personal information or data about you. If you follow a link to a third-party website or engage a third-party plug-in, please note that these third parties have their own privacy policies, and we do not accept any responsibility or liability for these policies. We do not control these third-party websites, and we encourage you to read the privacy policy of every website you visit.
7. Who Can See Your Information
We only disclose your personal information to authorized team members or third parties, such as service providers, for the purposes described in this Privacy Policy.
For example:
- Course facilitators can view your name, email, and progress
- Admins may edit user profiles to provide support
8. Payments
We use Stripe to securely process donations and payments.
- Your billing info and related personal information is disclosed to Stripe for processing only
- We do not store full credit card details
- Stripe may process your data outside Canada under their own privacy terms
See Stripe for more details: https://stripe.com/privacy
9. How Long We Keep Your Information
Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements, to provide our Services, or to maintain security records.
10. Your Rights
As a user in Canada, under Canadian law, you may have the right to:
- Access your personal data
- Update or correct your information
- Ask us to delete your data (with some exceptions)
- Withdraw your consent to further data use
If you want to review, verify, correct, or withdraw consent to the use of your personal information you may also send us an email at info@raffifoundation.org to request access.
If you’re not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada: https://www.priv.gc.ca
11. How We Protect Your Data
We endeavour to take reasonable precautions to protect your information, including
- Secure website hosting and encrypted connections (HTTPS)
- Access limited to trained team members
- Use of trusted, privacy-compliant service providers
While no system is completely risk-free, we will do our best to keep your data safe.
12. Changes to This Policy
We may update this Policy from time to time. If changes are significant, we’ll let you know by email or a notice on our Website.
By continuing to use our site, you accept any updates to this Policy.
13. Children Under Age 13
Our website and programs are designed for parents, caregivers, and educators. They are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
If you are under 13, please do not share any personal information on this Website, such as your name, address, phone number, or email address.
If we learn that we have collected or received personal information from a child under 13 without verified parental consent, we will delete that information promptly and to the extent it is within our control.
